From move-in week to finals, universities are deploying AI voice and chat agents to manage help desk demand spikes, deflect ...
Itel 2165C feature phone users can now access PhonePe for digital payments without an internet connection. The integration ...
Your firm recently approved a new AI tool, and it's sitting one click away. You open it, relieved for a second — until it hits you: Nobody ever explained what it's actually approved for. Is it ...
Furniture is harder to deal with after you buy it than at the moment you buy it. It looked great when I saw it in the store, ...
Introduction]"Towards a city where people can connect to the necessary services, even if languages and customs differ."If you ...
The SSM Health Fond du Lac Regional Clinic has updated its lobby to improve patient convenience and privacy. Self-service ...
Service desk managers in IT, HR, finance, procurement, legal, and office operations describe what they want. Agents that already know the company's people, systems, and policies do the work, across de ...
Actor and choreographer Raghava Lawrence is marking a major milestone in his social service journey with a new initiative for ...
Trinity Health, PeaceHealth and ProHealth Care are moving IT work to vendors, from the service desk to, in one case, the CIO. Here are 6 jobs moving out.
New AI troubleshooting tools from Infotech and NinjaOne raise CIO questions about who can authorize changes and verify that IT fixes worked.
Overnight, a DHCP service disruption hit Grant Thornton Advisors. By morning, it was already resolved, before a single ...
Forget the loyalty card flash and the dramatic sigh at the counter. The guest who actually looks like a pro usually gives themselves away in the first 90 seconds, with one quiet, oddly specific ...
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