In today’s episode, we are joined by Nicole Rogas, President at symplr, and Kristin Russel, Chief Marketing Officer at symplr, to discuss the patient / customer journey in a virtual world. Tune in to ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions. To achieve this, these organizations are ...

Twenty minutes lost to a balky booking system, and the staff already knew. Two questions every leader should ask to find the friction in patient and customer experience.

AnMed is launching a new phone line for patients with questions about how the cybersecurity attack affects them.

Clinical differentiators are rare (and difficult for patients to truly appreciate), so the most effective ways to set your practice apart are in the area of customer service. One proven technique is ...

Great customer service is not simply “part of a practice culture,” and it will not be achieved only by asking the team to be nice to patients. It goes far beyond that. It is a business system that ...

How do you think the pandemic changes customer service in clinical trials? Not in terms of customer experience principles; however, I think there are certain components of those principles now that I ...